These purchase conditions were last updated in March 2020. Please check back regularly to stay informed of updates.

1. Contact details

These purchase conditions govern the sale of goods by Polaroid Film B.V. (a Dutch limited liability company, registered with the Netherlands Chamber of Commerce under no. 08182413, with business address at Hoge Bothofstraat 45, 7511ZA Enschede) (“Polaroid” or “we”) to consumers via our website www.polaroid.com.

You can contact us on: service@polaroid.com.

2. Order

Placing order

Before you can order goods on the website, you need to fill in some personal details, including your email address.

When you place an order to purchase goods from Polaroid, we will send you an email confirming receipt of your order and containing the details of your order.

Minors

We do not sell goods for purchase by minors. If you are under 18 you may only order with the permission of a legal representative.

Refusing/change order

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

In the event that we make a change to or cancel an order, we will notify you.

Cancelling order

If you cancel your order before we have accepted your order, then we will promptly refund any payment already made for the order of the respective goods.


Acceptance order

Once we have accepted your order, we will dispatch the goods to you and send you an email confirmation thereof. The dispatch confirmation email will usually be sent within five (5) days after we received your order.

Availability products

We usually list unavailability information for out of stock goods on the respective information page of those goods. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email as soon as possible if any goods you order turn out to be unavailable and you will not be charged for those goods and if already charged, a refund shall be issued.


Accurate account

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Privacy

By submitting orders you consent to the processing of personal data, such as name and title, address, telephone number, contact details and other personal details in accordance with the terms notified in our privacy policy.

 

3. Payment and prices

Prices

Prices for our products are subject to change without notice.

Invoices

You consent to receive sales invoices electronically via email.

VAT

Within the European Union ("EU") all prices are inclusive of legally applicable VAT.

In case your order shall be sent to a country outside the EU, all prices are net prices excluding any VAT and excluding any service charge and/or sales tax, if any, depending on the carrier and on the country of destination. Pursuant to applicable law VAT and service charge, if any, are usually to be paid to the carrier at/after delivery of the goods to the specified destination.

When you buy on our online shop you are considered as a private buyer. Therefore, we do not offer the possibility to use a VAT number on invoices for VAT return.

Currency

The purchase price and the shipping costs are due without any deduction. All payments are due in the currency shown on the website. In case your bank account is held in another currency you bear any costs, if any, for currency exchanges to the currency shown on the website.

Payment options

You may pay your purchase via a range of payment options. We generally obtain payment at the time you place your order.

Payment via these payment methods is processed by the respective financial service provider. Polaroid does not have access to this sensitive data.

In case of the infeasibility of a payment method chosen by you (including, but not limited to, due to insufficient funds or due to incorrect data) you are obligated to compensate Polaroid for any additional costs this infeasibility might lead to.

4. Delivery and shipment

Delivery address

Unless agreed otherwise, delivery will be made to the delivery address stated by you when placing your order.

Within the United States, we offer delivery to PO Boxes for purchases made through our U.S. online shop.

Outside the United States, we are not able to deliver to PO boxes or DHL Packstationen since our chosen courier and shipment method requires a signature of receipt by the recipient for all deliveries.

Carrier

Delivery will be made via a carrier of our choice. However, we reserve the right to offer a choice between different carriers and/or different forms of shipping. You bear the shipping costs which depend on the weight of the ordered goods, the chosen form of shipping and the delivery address. We do our very best to keep your shipping costs within a reasonable range, but we only offer traceable courier services as all our goods are highly fragile and should reach you in the best and fastest way possible.

Import

Please note that when ordering from Polaroid, you are considered the importer of record and must comply with all laws and regulations of the country in which you will receive the goods. You are responsible for assuring that the goods can be lawfully imported to the destination country and for payment of possible import duties and possible handling fees.

Tracking order

You will receive a shipping confirmation email with a tracking number as soon as your order has been shipped. This is the most accurate way to check up on your order.

You can also see the status of your order by logging into your Polaroid account.

Damage during shipment

Should your shipment arrive at your delivery address damaged, please do not accept the shipment, or have the courier confirm the damage. Since courier services will not accept damage complaints that are filed at a later date, we will not be able to offer compensation or replacement in such cases.

5. Title to the goods

Property in the goods passes at the time of delivery to you or to a third party indicated by you. At the same time the risk of deterioration in the goods passes to you.

Any goods delivered to you or to a third party indicated by you remain Polaroid’s property until they have been fully paid for. You or such third party indicated by you are/is obligated to handle the goods with due care until title in them has been transferred to you or such third party indicated by you.

6. Returns

Return period

We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s).

Return conditions

To be eligible for a return, your product must be in the same condition as received, so unused and unopened with all original packaging and documentation.

How to return

All returns are handled on a case-by-case basis: you will need to get in touch with us via email service@polaroid.com. Please provide your order ID in the message.

All returns need to be authorized by the customer support team. They will provide an RMA number and return address which is needed for the return process. Returns without a valid RMA number may not be processed and may delay any replacement or refund.

Shipment return

If you are shipping back one of our products, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You are responsible for the shipping costs of your return shipment and bear the risk of loss of the return.

Approval or rejection return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund

If you are approved, you will be credited the full purchase price paid for the returned goods including our initial shipping charge. It will take some days before you will see payment on your bank account.

Defective products

The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty. For full details regarding our product warranty, please see our warranty policy.

In case the defective product was bought from an authorized reseller, please contact such reseller for its warranty service. In case you might have problems to find a solution with such authorized reseller, you may contact our customer service.

7. Information on Goods

All information about the goods on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on the website. Please always read labels, warnings, and directions provided with the goods before use.

8. Electronic Communication

When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. Limitation of Liability

You expressly agree that your use of our products is at your sole risk.

We are not liable to you for:

  • Any indirect, incidental, consequential, punitive or exemplary damages, or for loss of income, profits, bargain, revenue, contracts, or goodwill;
  • inability to order products through our website;
  • damages which occur due to unauthorized access by a third party to your order account.

We also refer to our warranty policy.

10. Force Majeure

We will make every effort to perform our obligations under purchase conditions. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control such as strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, we will perform our obligations as soon as reasonably possible.

11. Choice of Law and Jurisdiction

You agree that the laws of The Netherlands will govern these purchase conditions and any dispute of any sort that might arise between you and us. You also agree to submit to the exclusive jurisdiction of the courts of Amsterdam, The Netherlands, for any disputes with Polaroid in connection to your purchase.

12. Waiver

No failure to exercise, nor any delay in exercising any of Polaroid's rights or remedies shall operate as a waiver, nor shall any single or partial exercise of any of Polaroid's rights or remedies prevent any further or other exercise or the exercise of any other right or remedy. Polaroid's rights and remedies provided in these purchase conditions are cumulative and not exclusive of any rights or remedies provided by law.